I had my carpet cleaned by your company yesterday morning [Nov. 1]. Just wanted to let you know, the two guys were very professional and worked hard to get it clean. I’m very happy with the job and will definitely use you again.
I have had my carpets cleaned twice by Fred….He has been very courteous and knows his job very well. He is a wonderful face for your company, and I know that not enough recognition is given to people in positive ways in today’s world. I wanted to make sure that you were made aware of my appreciation for Fred’s thoroughness, as well as his superior knowledge of his work. The first time Fred came to my house for a cleaning was last fall, and I was expecting my first child. Fred took time to understand what I wanted completed and was aware of the need for my carpets to be fully cleaned so that no chemicals were left behind due to me bringing a newborn home shortly after. This week, Fred took time to meet my son (now 7 months old) and again was incredibly careful to make sure no chemicals were left behind. It is very much appreciated.
Thank you for keeping my carpets clean and fresh, and please pass on my appreciation to Fred when you get a chance.
Mandy (Amanda) Conner
I’m just writing to let you know that Eric Wells is an outstanding representative of ServiceMaster. He and his team recently completed work at my home as the result of the massive rains a couple of weeks ago, and his work was exemplary. He is knowledgeable, professional, thorough and provides customer service that you and your company should be very proud of.
Please commend Eric — he is an employee worthy of your praise and lengthy retention. Because of Eric, I will be a faithful customer of ServiceMaster for many years to come.
Clean in a Wink – A professional team, they arrived on time and did an excellent job. It was very evident that they took great pride in their work and when they were done they personally walked through my home to show me their work and asked if they could have done anything to make me happier. They did a great job, and I would certainly recommend their team.
Everyone was so professional and very informative. Each person completely explained what they were doing [during water mitigation] and answered my questions entirely. I would recommend your company in a heartbeat.
An employee of yours, Eric, recently completed a job for my daughter Kim. Kim’s hot water tank leaked enough water in the basement to saturate the rugs in her family room. Eric began to dry the rugs and walls immediately and was very professional in every way. As an insurance agent, I was quite impressed with Eric’s competency and professionalism. Both Kim and I wanted you to know how very satisfied we were with him personally as well as [with] the work he did.
Dick Sanders Insurance Agency
ServiceMaster has cleaned my carpets for a number of years. They do an excellent job overall. The only variability I have seen is in operator experience. The new people sometimes just don’t know as much as the old-timers. [However] I have a 20-year old carpet that looks just fine after it has been cleaned.
On behalf of Central Christian Church, Central Christian Academy, His Helping Hands, and the Central Christan Church Counseling Center I wanted to personally thank you and your company for the Excellent Service Delivery (Contract to provide Floor Care – approximately 200,000 sq. ft. Carpet/VCT) we received from your Clean Team during the entirety of the 2008, 2009 and 2010 ministry years.
The specific areas we much appreciated your service excellence in were as follows:
- ® Team supervision – Labor, material, equipment, and product usage expertise
- ® Team continuity of operations – Adherence to internal ministry policies and procedures
- ® Customer service excellence – (CSR) Customer service request process follow-up
- ® Team Flexibility/Promptness 0 Scope of work/scheduling of management sensitive issues
- ® Work-a-Round operations planning – to recover from heavy ministry scheduling of church and school
- ® On site team meetings – Expectation of site “CLEAN VISION” adherence/excellence
- ® Attention to details – Ministry management and their internal customer requests
- ® Your company generosity – towards ministry values.
- ® Up front costing – contract and special projects
I look forward to the opportunity of working with your professional service team again in the future if Ex. Church Leadership identifies the need to once again outsource our “Floor Care Process”.
FAC OPS Director/Safety/Security/Emergency Management
Central Christian Church & Academy 2900 N. Rock Rd. Wichita, Ks. 67226
Mark Wagner was always there when we had questions – the girls who did most of the cleaning were friendly and thorough. The guys who cleaned the vents answered all questions and were knowledgeable about their job.
I was truly impressed with your technician Ryan. He has a very pleasant personality and is a good representative for your company. The job he did was superb. It is amazing how clean he got the carpet.
Ryan always does an incredibly thorough job on my carpets! He works really hard to make my messy carpets look great! I enjoy him being in my home – he always makes my house look good.
Ryan went out of his way and did an awesome job for us with the carpet cleaning and spot cleaning. We were not even sure if we could salvage the carpet to sell our home. He did such a great job, our carpet looks almost new. Once again, it is the beautiful powder blue it once was. He also is a terrific public relations person. GREAT!
Janice L. Powell, Linsey Cutsinger Agency – Farmer’s Insurance
Thank you so much for all you have done. Your willingness to come to McPherson so quickly is greatly appreciated. The phone calls you made truly helped get the process of beginning repairs started and we are grateful to you for that. Thank you also for all your kindness and thoughtfulness. We want to commend your workers for doing a fine job and being so pleasant. We are looking forward to working with you and your staff once again in the future. We truly appreciate your professionalism, kindness, and caring. May God bless you in great ways for being such a blessing to others.
Dr. and Susan Souder
When our basement wall leaked and stained the almost new carpet I was sure we would be replacing the carpet. We had tried several home remedies and the stain was still there. Within an hour of your people arriving at our home the carpet was starting to look better. It is now a month later and you would never know we had had a problem.
I want to tell you your men did an outstanding job for me at the condo last Friday. The spots that were known to be difficult were all removed in great shape. Even the one I added while they were there! They were quick and professional and I thank you for the great service!
John Bell Security Abstract and Title Co, Inc.
I wanted to take this opportunity to thank you for the excellent job of restoring my basement, which was damaged during the summer flooding. My damage occurred at the same time many surrounding areas received major damage. Never once was I made to feel my basement was any less important. All of the employees who worked at my house were extremely kind and courteous. There was someone there everyday to check on the equipment and see if there was anything more they could do. It seemed to me everyone went far beyond their job to see everything was done to my satisfaction. I certainly intend to recommend your company to anyone who might need the services you offer. Thank all of you again for a job well done. I am thrilled with the results.
Mrs. Karen Taylor
Thank you for the excellent service provided to the district following the loss of the gymnasium roof. We obviously would have lost the gym floor had you not responded so promptly and had a crew of dedicated individuals who knew what to do and didn’t mind working weekends and long hours. I commend you for the excellent service.
Stephen D. Bohrer, Superintendent Central Unified School District #462 Burden, Kansas
I want to express my sincere appreciation for the way Jerry Winkley, ServiceMaster-East, and his crew coordinated the return to normalcy! He responded promptly to my call for help, and he and his people worked steadily to finish the work that night. He had the answers I needed when it came to finding someone to later move the furniture out of the apartment, and he made the initial contacts. He worked with the landlord in arranging for carpet layers and painters, and kept me posted as to developments. He even complimented me on my frame of mind, which really encouraged me! I knew Jerry previously, and that is why I called him, even though he is located clear across the city. It was comforting to know that I had someone handling these details whose integrity I could trust implicitly. If ServiceMaster-East is characterized throughout by personnel like Jerry, the company is to be highly recommended to others in need of similar services!
I wanted to take the time to let you know “Job Well Done”. We certainly appreciated how quickly you took care of us and especially how considerate you were of our resident’s needs during the fire clean up. All of the employees who worked our job were thoughtful and understanding. Your clean up was excellent. We appreciate the quality of your work and will highly recommend you to others. May God bless you and all of your employees during this most holy holiday season.
The Salvation Army Booth Family Service Center