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Choosing a restoration company

For most homeowners facing water or fire damage, knowing where to start and whom to ask for help is a daunting task.

For 30 years, ServiceMaster Clean in a Wink has worked locally to be a trusted partner to insurance companies and policyholders – a fact that’s remained unchanged throughout our history. To help you make the most informed decision possible, here are nine questions that can help you select a quality damage restoration company:

  1.  How quickly can the restoration company respond to a crisis situation, and what is their track record?
  2.  Have they gone through a certified training program for water remediation, fire remediation and policyholder communication?
  3.  Do they follow IICRC guidelines and protocols?
  4.  Do they focus on restoration or replacement?
  5.  Are they up-to-date on the latest information and technology in the industry?
  6.  Do they ask you the right questions?
  7.  Do they have a procedure for communicating with the agent, adjuster and homeowner?
  8.  Do they explain the process and answer all your questions, helping you to feel more at ease with the loss?
  9.  Do they have a system for asking and measuring customer satisfaction and feedback on a job?

It continues to be our goal at ServiceMaster Clean in a Wink to respond quickly, restore thoroughly and serve wholeheartedly in every disaster restoration project we take on — from small kitchen fires to large basements filled with water.

To learn more about our disaster restoration services, call us 316-219-9696 or toll free at 888-GET-WINK.