For those who have worked with ServiceMaster Cleaning & Restoration by Clean in a Wink over the years, it’s likely General Manager Butch Mattson has somehow been involved to keep your restoration and cleaning jobs running smoothly. Mattson has held key roles in the company since starting his career with ServiceMaster 12 years ago, making him a familiar contact for many local agents and adjusters.
In 2002, Jerry Winkley hired Mattson as disaster restoration technician; he focused on air duct cleaning, water mitigation and mold remediation. Three years after Mattson began at ServiceMaster, he moved into the office as disaster restoration estimator and manager, working to complete what he calls “some really challenging losses.”
“Over the years, we’ve been able to serve a large variety of customers,” he said. “It’s always great to hear them say ‘thank you’ for helping out when they needed it.”
In 2009, Mattson took the role of production/operations manager, where he served until being named General Manager on Aug. 1, 2014, when Winkley retired and ServiceMaster Clean and Restore corporate acquired the business as a branch location.
Before joining ServiceMaster, Mattson had a variety of work experiences under his belt. He’d worked in small companies and in political offices. He’d spent 12 years teaching English in Japan. And while he says he didn’t know much about the cleaning industry at first, his prior experience taught him that hard work, patience and the right focus were keys to success.
“All those experiences taught me that you have to surround yourself with good people, be patient, work hard, focus on customer service and do the job right if you want to succeed,” he said.
Mattson grew up in Smolan, Kan., population 200 people. He attended high school in Lindsborg, Kan., and went to college in Virginia, where he studied political science and economics. His wife is from Japan and together they have two sons.
“As a company, I want us to continually strive to be the best and always do things right,” he said. “I want our customers’ experience to be one of satisfaction for a job well done.”