About UsHistory & Background
ServiceMaster Clean in a Wink is South Central Kansas’ leader in providing all types of heavy cleaning services, 24 hour fire & water damage restoration, residential and commercial air duct cleaning, mold remediation, carpet & upholstery cleaning, and janitorial services.
Our local team provides top-notch quality service throughout Wichita, Hutchinson, Winfield, Derby and surrounding areas. In 1988, Jerry and Lisa Winkley purchased the ServiceMaster franchise in Wichita, Kan., and grew the business into a leading cleaning and restoration provider, listed among the ServiceMaster Top 50 (selected from thousands of locations).
In August 2014, ServiceMaster Clean and ServiceMaster Restore corporate headquarters purchased the ServiceMaster Clean in a Wink franchise from the Winkleys. The Wichita facility is the second location in the U.S. to become a branch. Butch Mattson, who had been with the local Wichita office for twelve years, serves as general manager.
ServiceMaster by Clean in a Wink is one of the leading training organizations in Insurance Continuation Education, fire & water restoration, mold remediation, and other industry related topics. They host monthly approved continuing education classes for various levels of professional certification. They also team with other industry leaders to provide project management training on related industry topics.
The original ServiceMaster business was founded by Marion E. Wade, who built a company based on principle. His vision, along with the insight of ServiceMaster franchise owners, has forged the ServiceMaster story. Beginning with a half a dozen employees and a revenue of $125,000 at the start of the 21st century, ServiceMaster now employs more than 50,000 people, manages approximately 190,000 others, and has system-wide revenue of $6.4 billion.
Batting a Thousand
Founded as a moth-proofing company in 1929 by Marion E. Wade, a former minor league baseball player who dreamed of the major leagues, ServiceMaster had its beginnings in Chicago where Wade worked out of his home. Wade’s dream of the major leagues was eventually realized, though not in baseball. ServiceMaster, Wade’s one-time moth-proofing business, has become one of America’s largest and most successful service companies. We operate in more than 40 countries and serve over 10.5 million customers with a broad network of quality services.
Making a Statement
Marion Wade had a strong personal faith and a desire to honor God in all he did. Translating that faith into the marketplace, he viewed each individual employee and customer as being made in God’s image-worthy of dignity and respect. This view also was shared by his successors, Ken Hansen – with his financial prowess and ever present bow tie- and Ken Wessner, a superb operating person with a desire to develop people. These three shaped what became our Company Objectives: To honor God in all we do; To help people develop; To pursue excellence; and To grow profitably. Realizing that facilitating the development of every employee to their fullest potential would result in a greater quality of work, training at all levels became a cornerstone of the ServiceMaster approach. ServiceMaster is committed to empowering people to serve by providing them with thorough training, and by developing and equipping them with tools and systems to do the job right.
A Service For Every Need
In the 1990s, Chairman William Pollard inspired further expansion of our consumer business. Under his leadership, and the leadership of current Chief Executive Officer Robert J. Gillette we have built on the original franchise business to form a network of quality service companies. These include Terminex (pest control), American Home Shield (home warranty services), ServiceMaster (heavy cleaning), Merry Maids (residential cleaning), Rescue Rooter (plumbing, drain cleaning, heating ventilation and air conditioning maintenance and repair), Furniture Medic and AmeriSpec.
To Honor God In All We Do
Our first objective has an impact on every aspect of business – from the way we serve customers to the relationships we have with other ServiceMaster associates. We believe that every person – regardless of personal beliefs or differences – has been created in the image and likeness of God. We seek to recognize the dignity, worth and potential of each individual and believe that everyone from service worker to company president has intrinsic worth and value.
This objective challenges us to have commitment to truth and to deliver what we promise. It provides the basis for our belief in servant leadership. It is not an expression of a particular religious belief, or a basis for exclusion. Rather, it is a mandate for inclusion, and a constant reminder for us to do the right thing in the right way.
To Help People Develop
At ServiceMaster, work is about developing, contributing, and feeling the accomplishment of a job well done. ServiceMaster believes in not only empowering people, but enabling them to succeed. By concentrating on what people are doing and what they are becoming, we contribute to the professional and personal development of every individual. Our second objective is an important way for us to demonstrate our belief in the value of each individual and to underscore the importance of understanding and respecting people’s differences. The pursuit of excellence is a never-ending process. By giving people the tools and training to develop, we increase their productivity and earnings, and enhance the dignity, self-respect and worth of each individual.
To Pursue Excellence
The purpose of our business is to create and keep customers. This can be accomplished only by delivering superior quality. We continually seek better methods of delivering service and believe that every time we touch a customer’s life, we should provide added value for that customer. Our third objective reinforces the importance of viewing quality not as something to attain, but as a journey and continuous process. We may be pleased, but never satisfied with our service delivery. Pursuing excellence requires us to continue to ask ourselves whether we are delivering on our promise of value to our customers each and every time we serve them. Pursuing excellence means that we must know our customers, understanding their needs and expectations, regularly listen to them, and adjust our processes and procedures to more effectively serve them. It is only when our customers feel that they have received service that is worth what they have paid – and more – that we made a difference and provided excellence in value.
To Grow Profitably
Many companies view profit as their sole reason for existence, and indeed it is necessary for business survival. At ServiceMaster, profitability is not an end in itself, but rather a means of accomplishing our other objectives. By achieving economic success, we will gain the resources to positively affect the lives of our shareholders, customers and associates. Profitability is a way to test and challenge ourselves. Profitability, productivity and quality reflect added value for our customers, improved opportunity for our people, and a fair return for our shareholders.
Our Company Objectives
- To Honor God In All We Do
- To Help People Develop
- To Pursue Excellence
- To Grow Profitably
The philosophy of a company is at the core of its business. It defines the way customers are served and people are treated. It is the foundation upon which all else is built. The ServiceMaster philosophy is expressed in four objectives. The first two objectives are end goals. The second two are means goals:
Clean In A Wink Values
- INTEGRITY – Moral & Honest
- QUALITY – Meet Or Exceed Industry Standards
- PROFESSIONALISM – Competent & Courteous
- DEPENDABILITY – Trustworthy & Reliable